The Vigil Platform
From Detection.
To Resolution.
To Reporting.
Five pillars. One record of truth. Vigil ties every work order, every dollar, and every degree to a single platform — built on Store DNA, watched by Vigil AI, verified before payment clears.
Pillar 01
Store DNA
The anatomy of your store.
Trained technicians tag every asset on the floor, photograph the nameplate, and Vigil AI extracts every attribute that matters — manufacturer, model, refrigerant, capacity, replacement cost. Every asset knows where it lives, what it depends on, and what depends on it.
- Type-aware attribute templates
- OCR + AI extraction with confidence scores
- Lineage to space, system, and supply
- QR scan reveals the full record
Most platforms have no concept of this layer. Vigil is built on it.
Pillar 02
Detection
Manual or automatic. Operational or regulatory.
Your team reports what they see. Sensors guard the assets that carry compliance and uptime risk. Every asset has rules — how it should run, and what it has to meet. When any rule breaks, Vigil opens the record on its own and routes it to the assigned vendor.
- Mobile reporting · scan, evidence, severity
- Telemetry rules · EPA, FDA, operational
- Auto-routing by trade and SLA
- Manual + machine on a single record
Detection is just the start.
Pillar 03
Resolution
The work isn't done when the vendor leaves.
It's done when the resolution is verified. Vigil AI checks the photos, telemetry confirms the asset is back in spec, and a trades expert reviews anything the first two can't decide. EPA refrigerant captures are forced the moment the work touches refrigerant — not at year-end. Only verified work unlocks payment.
- Vigil Service · check-in / check-out with GPS
- EPA 608 capture forced at the work site
- Three-layer verification gate (AI · Telemetry · Trades)
- Payment unlocks only after verified completion
Most platforms stop at dispatch. Vigil owns the resolution.
Pillar 04
Reporting
Every action rolls up. Audit-ready by store.
Every refrigerant capture rolls into your EPA leak-rate calculation. Every temperature reading rolls into your FDA compliance log. Every dollar rolls into vendor scorecards. Every metric your operation runs on — calculated automatically, personalized to your portfolio. And when an asset crosses the line from worth-repairing to worth-replacing, Vigil flags it before next year's budget.
- Compliance · EPA leak rate + FDA cold-hold, by store, on demand
- Vendor scorecards · SLA, repeat-repair rate, cost discipline
- Operational KPIs across cost, behavior, and program performance
- Capital flags · repair-to-replace threshold ahead of budget
Every work order. Every dollar. Every degree. Calculated automatically — and personalized to you.
Pillar 05
The Service Provider Network
The same record, the same standard, every visit.
Your vendors work in Vigil Service. Check-in is GPS-captured. Visits are documented to the asset. EPA capture is forced. Verified completion unlocks the invoice. The same scoreboard grades every vendor — SLA attainment, repeat-repair rate, cost discipline.
- Dedicated technician app · Vigil Service
- Per-member EPA 608 license tracking
- Invoice flows tied to verified completion
- Performance scoreboard · the numbers settle the renewal
The numbers settle the argument before the renewal conversation.