Until now, there was no system that could tell the difference.
Every Vigil deployment starts with the anatomy of your store.
Before sensors. Before work orders. Trained technicians tag every asset on the floor, photograph the nameplate, and Vigil's AI extracts every attribute that matters — manufacturer, model, refrigerant, capacity, replacement cost. Different types capture different attributes. The platform knows what to ask for.
Most platforms have no concept of this layer. Vigil is built on it.
- Every asset tagged on the floor
- Lineage to space, system, and supply
- Type-aware attribute capture
- QR scan reveals the full record
Hussmann · ISLA D6X
SN 2019-49281 · R-448A
Walk-in 2 · Air temperature
Last 30 minutes · sensor-watched
EPA AIM Act · Rack 2 leak rate
Operational · Generator battery
FDA · Walk-in 2 cold-holding
Event #1287 · Manual · Associate report
4:12 PMMeat Grinder MG-02 · stuck and noisy
KitchenPro · 4-hr SLA · 9 mi
Event #1288 · Sensor · Operational drift
4:14 PMWalk-in 2 · 39.1°F (above target band)
CoolPro · auto-routed
Event #1289 · Sensor · FDA breach
4:18 PMWalk-in 2 · 41.6°F (over FDA ceiling)
CoolPro · regulatory · auto-routed
The store is alive now. So Vigil watches it.
Your team reports what they see. Sensors guard the assets that carry compliance and uptime risk. When any rule breaks — operational or regulatory — Vigil opens the record on its own and routes it to the assigned vendor.
Manual
Scan asset · attach evidence · set severity. Routed automatically.
Telemetry
Every asset has rules. EPA leak rate, FDA cold-hold, generator volts.
Manual or automatic. Operational or regulatory.
The record is open. The vendor is assigned.
Most platforms stop at dispatch. Vigil owns the resolution.
The work isn't done when the vendor leaves. It's done when the resolution is verified — Vigil AI checks the photos, telemetry confirms the asset is back in spec, and a human reviews anything the first two can't decide. Only when the work clears all three can the vendor request payment.
EPA 608 · Refrigerant capture required
WO-4521
Walk-in 2 · Store #12
Recovered
2.4 lb
Charged
2.6 lb
Cylinder
CY-87341
Refrigerant
R-448A
Technician
T. Murphy
EPA cert
608 II · exp 2027
Logged · 5:08 PM · Tied to WO-4521
Logged the moment it happens — not at year-end when EPA asks.
Rack 2 · refrigerant leak rate
Verification gate
Three layers · all must clear
Layer 01
Vigil AI
Reviews the work evidence against required checks. Photos, asset state, scope coverage.
Layer 02
Telemetry
Confirms the asset is back within rule. Operational drift cleared. FDA cold-hold cleared.
Layer 03
Trades Review
A human reviews anything Vigil AI or telemetry can't decide. Skipped when both agree.
Verified completion · payment unlocked
Cleared all three layers · CoolPro can invoice for $1,420 tied to V-1289.
Every dollar tied to verified work — with the session record next to it: time on-site, location at both ends, for every visit.
Every action rolls up. Audit-ready by store.
Every refrigerant capture into your EPA leak rate. Every reading into your FDA log. Every dollar into vendor scorecards. Every metric your operation runs on — calculated automatically, personalized to your portfolio.
Cost
↑ Tier 1Maintenance cost
YTD · −8% vs LY
Cost avoided
YTD · ↑ vs LY
Total cost of ownership
/cu ft · 12-mo · −3%
Preventable cost
YTD · −18%
Cost / sqft
/sqft · 12-mo · −5%
Behavior
↑ Tier 2Emergency calls
last 30d · −3
PM completion
12-mo · +4 pp
MTTR
90d · −0.4d
Repeat-repair rate
90d · −2.1 pp
Vigil AI · program performance
Auto-detection rate
78%events opened by Vigil AI
Time to detect
4.2 minmedian · telemetry events
Verification pass rate
91%cleared by Vigil AI alone
Calculated automatically · personalized to your portfolio.
Compliance · audit-ready, on demand
EPA · leak rate
99.6% in spec
FY26 · 47 captures
FDA · cold-hold
99.4% pass
30d · 12,480 readings
Both reports exportable in two clicks — by store, by quarter.
Capital · flagged before the budget cycle
When repair-to-replace crosses the line, Vigil flags it before next year's budget.