Platform
The Complete Facility
Operations Platform
Nine integrated modules working together to give you full visibility and control over your physical operations.
Asset Management
Hierarchical asset registry with full lifecycle tracking. Capture equipment DNA in the field — manufacturer, model, serial, install date, and custom properties. QR code binding for instant lookup.
Issue & Event Tracking
Unified view of manual reports and telemetry-derived events. Immutable evidence chains with photos, timestamps, and operator notes. Severity classification and automated escalation.
Work Order Management
Full lifecycle from creation to verification. Assign to service providers, track check-in/check-out, attach evidence. Link work orders to originating events for traceability.
KPI & Reports
15 operational KPIs across 4 tiers — from emergency call ratios to preventable maintenance spend. Configurable rules, targets, and thresholds per project. Export-ready dashboards.
Mobile App
Native iOS and Android application built for field teams. Offline-first architecture with background sync. QR scanning, photo capture, voice notes, and push notifications.
Service Provider Portal
Dedicated work queue for contractors and service providers. GPS check-in/check-out, before/after photo evidence, parts and labor cost tracking. Performance scoring.
PM & SLA Management
Preventive maintenance scheduling with flexible frequencies. SLA definitions per service type with compliance tracking. Automated overdue detection and escalation.
Inventory
Parts catalog with SKU management and stock level tracking. Link parts to equipment and work orders. Low-stock alerts and reorder point configuration.
Role-Based Access
Six distinct roles from Optec Admin to Technician. Fine-grained permissions for every resource. SSO integration via Clerk with organization-scoped access.